Refund and cancellation terms

There are three plans: Starter (5 new design downloads a month, 1 brand), Pro (15 new design downloads a month, 3 brands) and Agency (unlimited new design downloads with fair use of 300 a month, unlimited brands, 5 team members). Plans are bought monthly or yearly. A yearly plan runs for 12 months and is paid up front, in one payment, at the price of 10 months.

A plan's monthly rights expire at the end of each month; unused rights do not move to the next month. On Pro, unused rights carry over to the next month only (1 month) if the plan renews without a break, and then expire. On Agency, at most 300 new designs can be downloaded in a month (fair use); extra rights can be bought in a month where that limit is reached. The free first right given at sign-up and extra rights you buy do not expire at the end of the month. Brands are counted per month. Re-downloading the same design is free and uses no right.

List prices are in US dollars (USD), excluding VAT: Starter $10, Pro $20, Agency $100 a month; the yearly price is 10 times the monthly price. An extra design right costs $3 each and is sold only to active plan holders. Sales invoiced in Turkey are charged in Turkish lira (TRY) with 20% VAT included; the USD price is converted at that day's USD selling rate of the Central Bank of the Republic of Türkiye (CBRT) and rounded to the nearest 10 TRY. The amount shown at the payment step is locked for 30 minutes; that amount is charged even if the rate moves. If the time runs out, a new amount at the current rate is shown and must be confirmed again. If the rate cannot be updated for more than 48 hours, purchases from Turkey pause. Sales invoiced outside Turkey are charged in USD without VAT; in the European Union we currently sell to companies only.

Plans do not renew by themselves and no card is charged automatically. A monthly plan runs for 30 days from payment and a yearly plan for 12 months, and each ends on its own. If you renew early, the new period starts from the end date of the current one. While a yearly plan is running, a new plan or renewal cannot be bought; that option opens in the yearly plan's last month. To upgrade a yearly plan, write to info@grapxo.com; we will count the time you have left. Since nothing renews automatically, there is no future payment to cancel; you do not need to do anything to stop using a plan. Unused days or rights before the end of a period are not refunded.

Grapxo is a service performed instantly online and delivers intangible digital content (design files) instantly. Under Turkish Consumer Protection Law No. 6502 and Article 15(1)(ğ) of the Distance Contracts Regulation, because performance starts immediately with your express consent at the payment step, the right of withdrawal does not apply. Payment cannot be made without ticking the consent box.

We refund: (a) the extra amount if you were charged more than once for the same order; (b) the full amount if payment was taken but the plan or extra right could not be added to your account and this was not fixed within 7 days of your report. Refunds go back to the card or account used, through the payment provider (iyzico), within 14 days at the latest; when the money appears depends on your bank.

Write to info@grapxo.com with your order number for refunds and cancellation. We reply within 3 business days at the latest.

In the affiliate programme, commission is approved 30 days after the payment. This waiting period covers refunds and chargebacks; it does not give customers an unconditional 30-day refund right. If a refund listed on this page is made, the related commission is cancelled.